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Stuck on identity verification for my claim (update)

  • Zara Eriksen

    9/25/2026, 1:01:12 PM

    My claim has been on hold for 8 weeks because the identity check will not accept my documents. This is my first time dealing with any of this. I tried the online option twice and the app crashed. What finally worked for you?

  • Kwame Eriksen

    9/26/2026, 10:47:26 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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