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Stuck on identity verification for my claim (update)

Emeka Rasmussen · 2026-07-29T14:33:49.831Z

My claim has been on hold for 14 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

Emeka Rasmussen
7/29/2026, 4:33:49 PM
My claim has been on hold for 14 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?
Bjorn Rasmussen
9/24/2026, 3:30:43 AM
Keep everything in writing and save the confirmation numbers. It saved me later.

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