Stuck on identity verification for my claim (update)

My claim has been on hold for 10 weeks because the identity check will not accept my documents. Thank you in advance. The in-person office has long lines. Can another ID be used?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.