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Stuck on identity verification for my claim (update)

Yara Quintero · 2026-05-30T03:43:44.224Z

My claim has been on hold for 9 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

Yara Quintero
5/30/2026, 5:43:44 AM
My claim has been on hold for 9 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?
Umar Quintero
9/18/2026, 12:57:31 AM
Keep everything in writing and save the confirmation numbers. It saved me later.

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