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Stuck on identity verification for my claim (update)

Taylor Nystrom · 2026-06-05T01:42:49.517Z

My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

Taylor Nystrom
6/5/2026, 3:42:49 AM
My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Alex Nystrom
9/28/2026, 12:46:32 AM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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