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Stuck on identity verification for my claim (update)

  • Anya Whitfield

    4/21/2026, 6:16:25 PM

    My claim has been on hold for 11 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Can another ID be used?

  • Carlos Whitfield

    9/27/2026, 5:05:09 AM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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