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Stuck on identity verification for my claim (update)

  • Vivek Oyelaran

    8/3/2026, 5:37:00 PM

    My claim has been on hold for 25 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?

  • Sanjay Oyelaran

    9/17/2026, 2:45:13 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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