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Stuck on identity verification for my claim (update)

Mei Quintero · 2026-08-01T10:48:33.599Z

I was asked to verify my identity and the site keeps rejecting my photo ID. There are 18 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. What finally worked for you?

Mei Quintero
8/1/2026, 12:48:33 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. There are 18 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. What finally worked for you?
Yuki Quintero
9/23/2026, 1:59:56 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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