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Stuck on identity verification for my claim (update)

  • Jordan Quintero

    9/20/2026, 3:25:18 AM

    My claim has been on hold for 5 weeks because the identity check will not accept my documents. I worked as an event coordinator before this. Nobody answers the phone. Do I need an appointment?

  • Yara Prieto

    9/27/2026, 12:25:37 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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