Stuck on identity verification for my claim (Toledo)

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been weighing on me all week. The in-person office has long lines. Do I need an appointment?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.