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Stuck on identity verification for my claim, store manager here

Casey Moreno · 2026-07-17T12:10:02.906Z

My claim has been on hold for 5 weeks because the identity check will not accept my documents. I am in Denver, in case local advice matters. I tried the online option twice and the app crashed. What finally worked for you?

Casey Moreno
7/17/2026, 2:10:02 PM
My claim has been on hold for 5 weeks because the identity check will not accept my documents. I am in Denver, in case local advice matters. I tried the online option twice and the app crashed. What finally worked for you?
Sam Moreno
9/20/2026, 6:26:53 AM
Keep everything in writing and save the confirmation numbers. It saved me later.

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