Stuck on identity verification for my claim (Spokane)

I was asked to verify my identity and the site keeps rejecting my photo ID. This is my first time dealing with any of this. The in-person office has long lines. Do I need an appointment?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it 2 months ago, and it got easier once I kept a simple log of every call and form.