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Stuck on identity verification for my claim (Seattle)

Casey Andersson · 2026-05-10T02:26:57.406Z

My claim has been on hold for 25 weeks because the identity check will not accept my documents. Thank you in advance. Nobody answers the phone. What finally worked for you?

Casey Andersson
5/10/2026, 4:26:57 AM
My claim has been on hold for 25 weeks because the identity check will not accept my documents. Thank you in advance. Nobody answers the phone. What finally worked for you?
Sam Andersson
9/25/2026, 7:04:53 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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