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Stuck on identity verification for my claim, retail manager here

  • Ingrid Nakamura

    9/10/2026, 9:44:05 AM

    My claim has been on hold for 20 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed.

  • Diego Nakamura

    9/24/2026, 1:05:19 PM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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