Stuck on identity verification for my claim (Raleigh)

I do not have a current driver's licence and they want one. There are 7 people counting on me, so I am trying to be careful. The in-person office has long lines. Do I need an appointment?

Try a different device and good lighting for the photo. My first three failed because of glare.

Write down the date and reference number each time you try. They asked for it when I finally got through.