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Stuck on identity verification for my claim (Raleigh)

Leila Laurent · 2026-08-11T05:59:06.903Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?

Leila Laurent
8/11/2026, 7:59:06 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?
Elena Laurent
9/24/2026, 3:35:24 PM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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