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Stuck on identity verification for my claim (Providence)

Thea Choudhury · 2026-05-02T21:03:20.669Z

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 18 weeks. I tried the online option twice and the app crashed. What finally worked for you?

Thea Choudhury
5/2/2026, 11:03:20 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 18 weeks. I tried the online option twice and the app crashed. What finally worked for you?
Pilar Choudhury
9/21/2026, 6:58:04 AM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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