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Stuck on identity verification for my claim, project coordinator here

  • Anya Osei

    9/18/2026, 12:48:56 PM

    My claim has been on hold for 19 weeks because the identity check will not accept my documents. There are 3 people counting on me, so I am trying to be careful. The in-person office has long lines. Can another ID be used?

  • Carlos Osei

    9/21/2026, 6:26:51 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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