Stuck on identity verification for my claim, project coordinator here

My claim has been on hold for 13 weeks because the identity check will not accept my documents. I worked as a project coordinator before this. I tried the online option twice and the app crashed. What finally worked for you?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.