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Stuck on identity verification for my claim (Pittsburgh)

Pilar Castellano · 2026-08-20T14:38:21.011Z

I was asked to verify my identity and the site keeps rejecting my photo ID. There are 18 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Do I need an appointment?

Pilar Castellano
8/20/2026, 4:38:21 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. There are 18 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Do I need an appointment?
Malaika Castellano
9/26/2026, 11:22:05 PM
Keep everything in writing and save the confirmation numbers. It saved me later.

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