Stuck on identity verification for my claim, pharmacy technician here

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been weighing on me all week. The in-person office has long lines. Can another ID be used?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.