Stuck on identity verification for my claim, payroll clerk here

I do not have a current driver's licence and they want one. I worked as a payroll clerk before this. I tried the online option twice and the app crashed. Do I need an appointment?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Try a different device and good lighting for the photo. My first three failed because of glare.