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Stuck on identity verification for my claim, nurse's aide here

Kira Abara · 2026-07-11T11:38:21.235Z

My claim has been on hold for 3 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

Kira Abara
7/11/2026, 1:38:21 PM
My claim has been on hold for 3 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Hana Abara
9/28/2026, 6:59:07 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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