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Stuck on identity verification for my claim (Louisville)

Freya Adeyemi · 2026-09-02T12:52:24.921Z

I do not have a current driver's licence and they want one. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Do I need an appointment?

Freya Adeyemi
9/2/2026, 2:52:24 PM
I do not have a current driver's licence and they want one. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Do I need an appointment?
Chidi Adeyemi
9/24/2026, 9:07:42 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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