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Stuck on identity verification for my claim (Louisville)

Zuri Choudhury · 2026-07-23T06:55:16.173Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?

Zuri Choudhury
7/23/2026, 8:55:16 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?
Vivek Choudhury
9/24/2026, 2:38:16 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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