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Stuck on identity verification for my claim (Little Rock)

Quinn Okafor · 2026-09-21T14:16:25.480Z

My claim has been on hold for 2 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed. What finally worked for you?

Quinn Okafor
9/21/2026, 4:16:25 PM
My claim has been on hold for 2 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed. What finally worked for you?
Riley Okafor
9/27/2026, 6:42:44 PM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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