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Stuck on identity verification for my claim (Kansas City)

Tariq Rasmussen · 2026-09-17T08:33:58.381Z

My claim has been on hold for 18 weeks because the identity check will not accept my documents. There are 14 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Can another ID be used?

Tariq Rasmussen
9/17/2026, 10:33:58 AM
My claim has been on hold for 18 weeks because the identity check will not accept my documents. There are 14 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Can another ID be used?
Leila Rasmussen
9/18/2026, 7:17:11 AM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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