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Stuck on identity verification for my claim (Kansas City)

Emeka Sandoval · 2026-06-23T09:17:53.184Z

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been weighing on me all week. I tried the online option twice and the app crashed. Can another ID be used?

Emeka Sandoval
6/23/2026, 11:17:53 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. It has been weighing on me all week. I tried the online option twice and the app crashed. Can another ID be used?
Bjorn Sandoval
9/23/2026, 12:12:33 PM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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