Stuck on identity verification for my claim, hotel front-desk agent here

I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Toledo, in case local advice matters. The in-person office has long lines. Can another ID be used?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Keep everything in writing and save the confirmation numbers. It saved me later.