Thread
Stuck on identity verification for my claim, hotel front-desk agent here
Fatima Voss
6/8/2026, 3:50:57 PM
My claim has been on hold for 20 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?
Quinn Voss
9/27/2026, 2:32:37 PM
Try a different device and good lighting for the photo. My first three failed because of glare.
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