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Stuck on identity verification for my claim, home health aide here

  • Farid Reyes

    8/31/2026, 8:46:48 PM

    My claim has been on hold for 8 weeks because the identity check will not accept my documents. There are 14 people counting on me, so I am trying to be careful. Nobody answers the phone.

  • Camila Reyes

    9/22/2026, 6:50:41 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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