Stuck on identity verification for my claim (Fresno)

My claim has been on hold for 21 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed. Can another ID be used?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.