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Stuck on identity verification for my claim - first time posting

  • Zara Thorne

    8/24/2026, 11:29:00 AM

    My claim has been on hold for 14 weeks because the identity check will not accept my documents. I am in Hartford, in case local advice matters. I tried the online option twice and the app crashed. Do I need an appointment?

  • Lukas Thorne

    9/24/2026, 9:21:30 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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