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Stuck on identity verification for my claim - first time posting

Vivek Oyelaran · 2026-07-12T01:35:54.706Z

My claim has been on hold for 3 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed.

Vivek Oyelaran
7/12/2026, 3:35:54 AM
My claim has been on hold for 3 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed.
Sanjay Oyelaran
9/24/2026, 7:46:49 PM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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