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Stuck on identity verification for my claim - first time posting

  • Alex Kojima

    9/18/2026, 1:40:06 PM

    My claim has been on hold for 6 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed. Do I need an appointment?

  • Taylor Kojima

    9/26/2026, 12:15:20 PM

    Keep everything in writing and save the confirmation numbers. It saved me later.

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