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Stuck on identity verification for my claim - first time posting

Carlos Lindqvist · 2026-05-04T21:17:29.158Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?

Carlos Lindqvist
5/4/2026, 11:17:29 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?
Kwame Lindqvist
9/27/2026, 11:03:28 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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