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Stuck on identity verification for my claim - first time posting

  • Wren Osei

    9/12/2026, 12:36:06 AM

    My claim has been on hold for 16 weeks because the identity check will not accept my documents. Nobody answers the phone.

  • Thea Osei

    9/24/2026, 9:41:09 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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