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Stuck on identity verification for my claim - first time posting

Camila Marchetti · 2026-08-07T05:29:26.768Z

My claim has been on hold for 12 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

Camila Marchetti
8/7/2026, 7:29:26 AM
My claim has been on hold for 12 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?
Gabriel Marchetti
9/22/2026, 1:22:17 AM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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