Stuck on identity verification for my claim - first time posting

I was asked to verify my identity and the site keeps rejecting my photo ID. There are 6 people counting on me, so I am trying to be careful. The in-person office has long lines. What finally worked for you?

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.