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Stuck on identity verification for my claim - first time posting

  • Bjorn Nystrom

    5/1/2026, 7:19:04 PM

    My claim has been on hold for 2 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

  • Mei Nystrom

    9/22/2026, 10:57:26 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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