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Stuck on identity verification for my claim - first time posting

  • Dahlia Castellano

    7/22/2026, 5:44:22 PM

    My claim has been on hold for 26 weeks because the identity check will not accept my documents. I worked as a call-centre agent before this. I tried the online option twice and the app crashed. What finally worked for you?

  • Aditi Castellano

    9/20/2026, 8:00:36 AM

    Keep everything in writing and save the confirmation numbers. It saved me later.

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