Thread
Stuck on identity verification for my claim - first time posting
Dahlia Castellano
7/22/2026, 5:44:22 PM
My claim has been on hold for 26 weeks because the identity check will not accept my documents. I worked as a call-centre agent before this. I tried the online option twice and the app crashed. What finally worked for you?
Aditi Castellano
9/20/2026, 8:00:36 AM
Keep everything in writing and save the confirmation numbers. It saved me later.
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