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Stuck on identity verification for my claim - first time posting

Kira Prieto · 2026-05-04T02:11:37.389Z

My claim has been on hold for 16 weeks because the identity check will not accept my documents. It has been weighing on me all week. Nobody answers the phone. Can another ID be used?

Kira Prieto
5/4/2026, 4:11:37 AM
My claim has been on hold for 16 weeks because the identity check will not accept my documents. It has been weighing on me all week. Nobody answers the phone. Can another ID be used?
Hana Prieto
9/26/2026, 1:23:37 PM
Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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