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Stuck on identity verification for my claim - first time posting

  • Sam Okafor

    9/17/2026, 8:21:15 AM

    I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 11 weeks. I tried the online option twice and the app crashed. What finally worked for you?

  • Zuri Nakamura

    9/18/2026, 5:23:05 PM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

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