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Stuck on identity verification for my claim - first time posting

Lukas Nystrom · 2026-05-27T14:44:19.835Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Can another ID be used?

Lukas Nystrom
5/27/2026, 4:44:19 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Can another ID be used?
Ingrid Nystrom
9/18/2026, 10:29:55 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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