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Stuck on identity verification for my claim - first time posting

  • Gemma Alvarado

    5/15/2026, 4:11:38 PM

    My claim has been on hold for 20 weeks because the identity check will not accept my documents. I am in Jacksonville, in case local advice matters. I tried the online option twice and the app crashed.

  • Dahlia Alvarado

    9/25/2026, 3:25:42 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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