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Stuck on identity verification for my claim - first time posting

Gemma Mercer · 2026-08-18T03:53:02.115Z

My claim has been on hold for 2 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

Gemma Mercer
8/18/2026, 5:53:02 AM
My claim has been on hold for 2 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?
Dahlia Mercer
9/22/2026, 1:29:56 PM
Keep everything in writing and save the confirmation numbers. It saved me later.

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