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Stuck on identity verification for my claim - first time posting

Aditi Baptiste · 2026-08-20T05:23:45.735Z

My claim has been on hold for 15 weeks because the identity check will not accept my documents. It has been a long 15 weeks. Nobody answers the phone. Can another ID be used?

Aditi Baptiste
8/20/2026, 7:23:45 AM
My claim has been on hold for 15 weeks because the identity check will not accept my documents. It has been a long 15 weeks. Nobody answers the phone. Can another ID be used?
Emeka Baptiste
9/25/2026, 10:16:25 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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