Stuck on identity verification for my claim

I do not have a current driver's licence and they want one. I am in Fresno, in case local advice matters. I tried the online option twice and the app crashed. Do I need an appointment?

Try a different device and good lighting for the photo. My first three failed because of glare.

Thanks for writing this out. I went through something close to it 4 months ago, and it settled down once I kept a simple log of every call and form.