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Stuck on identity verification for my claim

Diego Winters · 2026-06-18T05:23:02.488Z

My claim has been on hold for 5 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

Diego Winters
6/18/2026, 7:23:02 AM
My claim has been on hold for 5 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?
Fatima Winters
9/19/2026, 3:08:45 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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