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Stuck on identity verification for my claim

  • Elena Halvorsen

    6/25/2026, 6:48:04 PM

    My claim has been on hold for 6 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. The in-person office has long lines. Can another ID be used?

  • Hiro Halvorsen

    9/26/2026, 1:08:48 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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